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Customer Service Jobs at LOGIQ

As a Customer Service Representative specializing in technical support, you will play a pivotal role in enhancing the customer experience. This position involves coordinating closely with onsite Product Development Teams, Customer Service Team members at other sites, the sales department and cross-functional teams to deliver effective support and solutions via email and telephone. The ideal candidate will possess a strong passion for customer service and the ability to use analytical skills to diagnose and resolve technical issues. Your primary goal will be to continually improve the customer experience and contribute to the growth of the company's business by providing reliable and efficient technical support.

Based on the beautiful Central Coast of California, LOGIQ is reimagining what air suspension can do. We design, assemble, and ship high-performance air springs and advanced air management systems built for real-world demands. Every product we make is crafted with care, backed by engineering, and proudly made in the USA.

What You'll Do

Provide support to clients through various lines of communication.
Gain a deep understanding of the product line to provide pre-sale assistance.
Assist in technical problem solving and root cause analysis.
Ensure proper implementation of business growth strategies.
Develop and implement efficient customer success strategies.
Improve the overall customer support process through documentation and collaboration with other team members.

What We’re Looking For

Proven experience as a Customer Success Specialist or in other relevant roles (1 year+).
Knowledge of customer success strategies.
Excellent verbal and written communication skills.
Inspiring leadership qualities and strategic planning skills.
Analytical mind and problem-solving abilities.
Multitasking skills and the desire to be a team player.
Familiarity with ERP, Shopify, Zendesk, Google Suite, Microsoft Office 365 Suite.
Ability to type 50+ WPM.
Automotive and or electrical experience highly preferred.

Benefits

Competitive pay: $21–$28/hr depending on experience
401(k)
Dental insurance
Health insurance
Health savings account
Paid time off
Vision insurance

We are an E-Verify employer.

If an offer for employment is made, the offer will be contingent on passing a pre-employment background and drug screening. Wheel Pros is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

The preceding position description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees in this position. The description, duties, functions, and responsibilities are subject to change at the discretion of Wheel Pros.

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Manufacturing Jobs at LOGIQ

Whether you’re just starting out or have years of experience under your belt, there’s a place for you at LOGIQ. Our manufacturing team is growing fast, and we’re hiring across all levels—from entry-level product assemblers to experienced leads and supervisors.

Based in beautiful San Luis Obispo, California, LOGIQ is reimagining what air suspension can do. We design, assemble, and ship high-performance air springs and advanced air management systems built for real-world demands. Every product we make is crafted with care, backed by engineering, and proudly made in the USA.